Payments, Shipping, & Refunds

Payments & Security

All major credit cards as well as payments through PayPal.

This website is hosted by Shopify and is certified Level 1 PCI DSS compliant Level 1 PCI DSS is an information security standard for handling credit and debit card information.

Delivery Locations & Times

I currently ship to the Continental U.S. and Canada via this website. However, if you live elsewhere it is still possible to place an order. Please contact me at info@joannalentini.com and we can discuss the options. 

If you need your order shipped to a different address then the one you supplied please send me a message at info@joannalentini.com.

In the US, prints are normally delivered within a week of ordering, but can take up to two weeks in some areas. International orders require additional time. Please keep in mind, international delivery times can vary depending on where you are located. And import costs may be due.

Express shipping is available at an additional cost. Please email info@joannalentini.com

How Prints Are Shipped:

All paper prints are prepared for shipping with cotton gloves. Acid free paper is placed over the image to protect it from scratches when rolled. The print is then placed inside a thick, shipping tube, with padding on each end, and shipped via USPS. 

Returns

As all orders are custom printed all sales are final.